Refund / Cancellation Policy
Effective Date: September 14, 2026
This Refund / Cancellation Policy applies to purchases and subscriptions made through XEYNTRA.
XEYNTRA is committed to providing clear pricing and service information before purchase. Please carefully review your selected plan, billing period, features, usage limits, and pricing before completing payment.
1. No Cancellation
Once an XEYNTRA order or subscription has been successfully purchased, it cannot be cancelled by the customer during the applicable billing period, except where cancellation is required by applicable law or where XEYNTRA expressly agrees otherwise in writing.
Customers should therefore select their plan and billing period carefully before completing checkout.
2. No Refunds
All XEYNTRA purchases and subscription payments are non-refundable, except where a refund is required by applicable law or expressly approved by XEYNTRA in writing.
This includes, to the extent permitted by applicable law:
- Change of mind
- Failure to use the service
- Partial use of a subscription
- Failure to configure or implement available features
- Unused subscription time
- Downgrading after purchase
- Business closure or change in business circumstances
- Failure to achieve a desired business result
- Duplicate purchase caused by the customer’s actions
- Failure to review the selected plan or billing period before checkout
3. Subscription Billing Periods
Where a customer purchases a 30-day, 90-day, 180-day, 360-day, or other subscription period, the applicable amount is charged for that selected period.
A longer billing period does not become refundable merely because the customer stops using XEYNTRA before the end of the paid period.
4. Price-Lock and Launch Offers
Certain XEYNTRA plans may be offered under launch pricing or price-lock terms.
A price-lock provides the applicable pricing protection described in the specific offer and does not create a right to cancel or receive a refund.
The exact conditions of any price-lock offer are determined by the offer displayed at the time of purchase.
5. Duplicate or Incorrect Charges
If you believe you were charged incorrectly or charged more than once for the same transaction, contact us promptly at:
We may investigate the transaction and, where an actual billing error is confirmed, take appropriate corrective action.
6. Failed or Interrupted Transactions
If your payment fails, is declined, or does not complete successfully, no subscription access is granted solely on the basis of an attempted transaction unless XEYNTRA confirms otherwise.
If your payment provider shows a charge while XEYNTRA does not confirm the corresponding order, contact us with the transaction details so the payment can be investigated.
7. Service Issues
If you experience a technical issue preventing you from reasonably accessing a purchased service, contact XEYNTRA at connect@xeyntra.com with relevant details.
Where appropriate, XEYNTRA may investigate the issue and take reasonable steps to restore access.
Technical support or remediation does not automatically create a right to a refund.
8. Consumer Rights and Mandatory Refunds
Nothing in this Policy is intended to exclude, restrict, or override any right or remedy that cannot legally be excluded under applicable law.
Where applicable law requires XEYNTRA to provide a refund, replacement, cancellation right, or other remedy, that legal requirement will apply.
9. How to Contact Us
For billing disputes, payment issues, duplicate charges, or questions regarding this Policy, contact:
XEYNTRA
Pune, Maharashtra, India
Email: connect@xeyntra.com
Please provide your name, registered email address, order details, payment reference, and a clear description of the issue where applicable.
10. Changes to This Policy
XEYNTRA may update this Refund / Cancellation Policy from time to time.
The revised policy will be posted on this page with an updated effective date.